We ship worldwide with Canada Post and the USPS. Tracking numbers will be provided for shipments whenever possible. Any extra costs or customs fees occurring from shipments (both domestic or international) are not our responsibility. Personal costs resulting from delayed shipments are also not our responsibility. Please contact your local post office if you are unsure of the customs, duties, or expected transit times for your country. You are allowed to request alternative shipping methods such as UPS or Fedex at an additional cost. Please contact us if you would like to use an alternative shipping method.
Ship from both Canada and the USA
We ship our products from both Canada and the USA. This means that for most orders shipping to Canada and the USA will never encounter duties or customs fees.
Canada Orders for Canadian customers normally ship within 2-8 business days of the order is placed. Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days.
USA Orders to US customers generally take 2-6 business days once shipped within the USA. Currently, US orders are shipped on Tuesdays and Fridays from within the USA. All orders shipped domestically within the US will have a tracking number that can be tracked with USPS.
International orders generally take 10-15 business days but may be delayed by the customs of your country. This may take 6-8 weeks. Currently, International orders are shipped on Tuesdays and Fridays from within the USA. International or wholesale orders may be subject to customs fees or duties of your country. Unfortunately, we do not cover these fees, so please contact us if you have concerns regarding your order. International orders will not have a tracking number due to the fact that they are untraceable once they leave the USA.
Things to know
Once your order has been shipped, it is in the care of the courier and / or postal service. We are not liable for any errors made by these services, but we are always happy to do everything in our power to work with you and the postal system to correct orders. Once you have received your parcel, please open it with care. We cannot be liable for any items damaged during the opening of your parcel.
Please contact us before attempting to return any orders.
All custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Since all of our items are handmade, there may be variations between or even within an order. Unfortunately we can't accept returns for any items that show any signs of being worn or washed. All returns need to be unwashed and unworn.
Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend. When contacting us with an issue, please be sure to include photos for our reference.
We do not cover the shipping cost of a returned item. Returns must be received within 30 days and we will provide return instructions once we agree to accept a return.